Questions about coverage or which service to start with? Use secure intake for clinical information and phone or email for general administrative questions.
Ordinary email is useful for fees, program availability and general questions. Use the encrypted intake system for symptoms, history, medication information or anything you would expect to become part of a clinical record.
Using the right route protects privacy and helps the clinic respond efficiently.
Recommended
Secure intake
Use the intake for ADHD symptoms, diagnosis status, medical history, risk, treatment goals and funding information.
Administrative
Phone
Call for program availability, fees, scheduling, referral process or a general question about which form to use.
General
Email
Email [email protected] for non-urgent administrative questions. Avoid including sensitive clinical detail in ordinary email.
Privacy
Protect your information when contacting the clinic
A few simple choices reduce unnecessary exposure of health information.
01
Keep ordinary email general
Do not send detailed symptoms, assessment records, prescriptions or crisis information through unsecured email.
02
Use the secure intake for care requests
The intake is designed to collect clinical and coverage information through the approved platform.
03
Confirm consent before provider contact
The clinic coordinates with physicians, schools or other providers only with appropriate consent or legal authority.
04
Use urgent services when needed
Routine voicemail, email and screening are not continuously monitored and are not crisis channels.
Contact questions
Before sending a message
How quickly will I receive a response?
Response times vary with clinical demand and the nature of the request. Urgent concerns should not wait for routine clinic contact.
Can my physician contact you?
Yes. Providers can contact the clinic to discuss referral suitability or coordination. Patient-specific information requires consent or another lawful basis.
Can I book by phone instead of completing the intake?
The team can answer questions by phone, but a secure intake is usually required before clinical acceptance so clinical appropriateness and safety can be reviewed responsibly.
Where are appointments provided?
Most SaskADHD care is delivered by secure telehealth to clients located in Saskatchewan at the time of service.
Use the right contact method
Use secure intake for care requests and phone or email for administrative questions.
Secure intake gives the team the information needed to review a care request; phone or email is best for fees, scheduling, coverage and general questions.